Legal

Grievance redressal — IT Rules 2021

A named, accountable channel for every concern — 24h ack, 15-day resolution, 36h takedown where required.

Grievance Officer (IT Rules 2021, Rule 3(2))

Name: Amarnath Pandey
Role: Founder & Grievance Officer, amarbhaiya.in
Platform: amarbhaiya.in
Email (grievance): contact@amarbhaiya.in
Alternate: /contact (select “Grievance”)
Timelines: Ack 24h · Resolve 15 days · Takedown 36h (where IT Rules apply) · Last updated 23 August 2026
Address: India — exact postal address furnished on request to the grievance email (as the platform operates primarily online).

Publishing this contact is required by Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

How it works

1. Raise the concern

Email the Grievance Officer or use /contact. Include: your account email/ID (if any), date, providerRef/order_id or URL of content (for takedown), clear description, relief sought, and attachments. Anonymous reports are reviewed but time-bound responses need contact details.

2. Acknowledgement — 24 hours

Every grievance is acknowledged within 24 hours with a reference number you can quote in follow-ups. This is the IT Rules 2021 clock start.

3. Resolution — 15 days (36 hours for takedown)

Standard grievances (refunds, access, data correction/deletion, billing) are resolved within 15 days of receipt. For content that violates law/IP/privacy or IT Rules 2021, we act within 36 hours of a valid notice (remove/disable access) and inform you. Complex cases may take the full 15 days with interim updates.

4. Appeal & escalation

If you disagree, reply to the reference thread for senior review. You may also approach the appropriate court, consumer forum (Consumer Protection Act 2019), or the Data Protection Board (DPDP Act 2023) for data matters. For intermediary matters, the Grievance Appellate Committee under IT Rules 2021 is available after our response.

What to include

Account email and userId if logged in; order_id/providerRef + paymentId for billing.
For content takedown: exact URL(s), why it violates law/policy, and your relationship to the content.
For data requests (access/correction/deletion under DPDP Act 2023): userId and specific data.

Routine help is faster via FAQ and support. Grievance is the time-bound, officer-attended track — use it when you need an official record or when a normal ticket did not resolve your concern.

How it works

1. Raise the concern

2. Acknowledgement — 24 hours

Every grievance is acknowledged within 24 hours with a reference number you can quote in follow-ups. This is the IT Rules 2021 clock start.